Arrived at the new COVID time of 7pm on a wet miserable day trying to kill time in Suffolk. Shame in you SS, we likely won't be back. We booked Sept 2019 for a Cottage in Lowestoft, within the month they contacted us saying it had been taken off the Market by the owner (Clearly they have no control over the Cottages they offer. We have had to buy everything. Excellent service and property from Suffolk Secrets, who have provided us with Southwold holiday homes for the past 10 years or so. Five stars!! I will recommend him to everyone with pleasure. He is responsive to messages and went above and beyond all my expectations. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). Subscribe to our newsletter if no promotions satisty you at the moment. Secret Escapes is an exclusive members only travel club offering our members huge discounts and great deals on hand-picked luxury hotels and holidays 595 2110 44. Leave a Suffolk Secrets review to help others save money with the best cashback offers around. Zero star rating would be more accurate. Mr Adrian Eckersley ‐ 18 Jul 2019 "I have no hesitation in stating that all aspects of our holiday in and around Aldeburgh were top class with the 'Sun Deck' meeting every single requirement for a rental property, in fact we would say that of the many self catering properties we have used throughout the U.K. this was the best and we have stayed in some very good properties over many years." I can now see this is obviously a regular occurrence based on the other reviews here!Before we arrived we were notified the check in and out times had been changed to allow for extra cleaning due to covid. We came from outside in the rain to inside and a flood. I think its shameful to take a LOT of peoples money for a pretty downright poor service. I then reached out to the CEO on Linkedin and whilst I didn't get a reply from him, my wife did then get a call and we were told we could check-in at 5pm. Join the 25 people who’ve already contributed. Calling was no use. We had to thoroughly clean everything ourselves before use. I would highly recommend this service. Alex is excellent, he took control, gave us new ideas and completed the work with efficiency and excellence! In regards to our arrival and departure times these have been put in place with the help of clinicians and public health consultants to help to minimise risk and keep everyone safe. Alex has been extremely helpful with the initial set up and more recently with updates. ?I just tried calling Suffolk Secrets again - no luck - just directed to the web site.I visited their shop, but everyone is working from home. Suffolk Secrets website view. Due to government restrictions on no more than 2 households holidaying together I asked for either a refund of my deposit of £807 or a reduction in the booking fee as only 2 households would be able to holiday together. This was compounded by the fact that the cleaning hadn’t been thorough. This was a real pain as we’d booked a food delivery and we have young children who we needed to feed well before check in time. Have tried to call and email several times with no response or acknowledgment of these issues. Several other people have expressed their annoyance on the Suffolk Secrets Facebook page - and they are also waiting for refunds. 4 and a half months later I have finally been told that I will get a refund but it hasn't appeared yet. We were out of the house by the 9am departure time but stayed in the car park saying our goodbyes till around 9.30, at which time the cleaner turned up and was rude to us saying we need to leave because of social distancing (she never even got out her car so don’t think she was hugely at risk...) and that they had a very tight turnaround (10 hours....).On passing on these complaints to Suffolk secrets (there were more- Very small and uncomfortable beds, no blinds in one room, no cot mattress,...) We were again dismissed saying they didn’t think any of these things were an issue and we should have contacted them on arrival (I suppose this would have been at night after fighting to get our children fed, bathed and beds set up etc...).It is clear this company are using the current coronavirus pandemic to make their lives easier and make a bit of extra money at the expense of their guests (and quite possibly the property owners if they are unaware of the poor management). Obviously it was clear several months ago that it wouldn't be possible to travel in June. Suffolk-secrets.co.uk ligger i Förenta staterna, Norwalk och är värd i det nätverk av XEROX CORPORATION. Very helpful and brilliant service. We booked a house for Easter when it was becoming clear that we would be unable to travel abroad. Suffolk Secrets Reviews. He made everything so simple for us. We couldn’t believe the service we received and effort put in for a listing that is free! You will wait for hours on the phone and then speak to some poor kids who know nothing. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. We booked a nice looking cottage in February this year for a week in June. | Read 21-40 Reviews out of 25 Most emails are simply ignored. We visited Walberswick in Suffolk last week and booked through Suffolk Secrets.We'd been told that due to COVID we'd need to book in at 7pm and leave by 9am. 4,568 Followers, 950 Following, 501 Posts - See Instagram photos and videos from Suffolk Secrets (@suffolk_secrets) We want to do all we can to ensure we provide the level of customer service we pride ourselves in, we hope that you will allow us to demonstrate this to you in the future. suffolk-secrets.co.uk Suffolk holiday cottage - Swan Meadows, Blythburgh Swan Meadows, Blythburgh - Swan Meadows is a beautifully converted Victorian apartment situated … We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down, we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. 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